Steps to Resolving a Conflict

How to Resolve a Conflict with a Coworker
Improving Interpersonal Relationships at Work
Mar 30, 2010 Joni Rose


Resolving Conflicts at Work - Conflicts between coworkers can be very stressful. Resolving a conflict with a coworker requires strong communication skills and a willingness to make things right.

Learning to resolve a conflict effectively demonstrates emotional intelligence, teamwork and professionalism. It is a skill that ambitious employees must master to get ahead.

The Steps to Resolving a Conflict
1.Give the coworker a voice
2.Mirror back
3.Be honest
4.Stay calm and focus on facts
5.Stay in the present
6.Admit to errors
7.Find a point of agreement
8.Create a win-win solution
9.Thank the coworker
Resolving a Work Conflict Explained
Giving coworkers a voice means allowing them to speak and express their opinions and perspectives on the conflict. Patiently listen and do not interrupt coworkers as they speak. Give them the floor for as long as it takes for them to get what is bothering them off their chest.

Once they are finished speaking, mirror back what they’ve said by summarizing what they said. For example, say to the coworker, “So what I have heard you say is…”. This will reassure the coworker that he has been heard and understood.



Read more at Suite101: How to Resolve a Conflict with a Coworker: Improving Interpersonal Relationships at Work http://www.suite101.com/content/how-to-resolve-a-conflict-with-a-coworker-a220057#ixzz11SDGJztI